Ticket & Remote Customer Service Support

Need a boost to your customer service manpower or assistance handling repetitive questions? With the Auxiliary Support Plan our team will triage and reply to all incoming e-mails your organization receives so that your teams can focus on more important projects and issues. Not sure how much support you need? No worries, this is a pay as you go plan where you will only be charged for each e-mail or ticket handled by us and any unused credit will carry over from month to month. 

Before purchasing, please check with your IT team that your e-mail(s) used for customer services can be automatically forwarded. Once fully set up your customers will see your customer service e-mail in the CC and our teams customer service e-mail in the "To" line; which will be customized to match with your organization's name or branding. 

Fees:

Response to Customer w/custom reply - $1.50 USD

Response to Customer w/pre-determined reply, also called a Macro - $1 USD

There isn't a limit to how many Macro's you can set up with us, and once a plan has been purchased we highly encourage you to set up as many as possible to capitalize on the reduced fees. 

Buy or Top-Up Now:

100 Tickets $150 USD

1,000 Tickets $1,500 USD

10,000 Tickets $15,000 USD

Welcome Aboard Package! (2,420-3,630 Tickets $2,420 USD)

On average a full time office administrator will read and respond to over 2,400 e-mails a month, and now you have the opportunity to find out how much more work can be accomplished with this burden removed.

For this introductory package we will charge a flat rate for each ticket solved, regardless of it's size or complexity. Valued at $3,630, you will only pay $2,420 for your first 2,420 to 3,630 tickets while we work with your current customer service or office administrative teams to create your customized Internal Knowledge base and library of macros to ensure that all future tickets will be handled in the most efficient and least expensive methods possible to your organization and your team!

This offer is only available to new accounts, any accidental attempts of purchase will automatically have the $1,210 credit removed and be treated as a normal top-up purchase of $2,420; or amounts appropriate according to any further discounts used at check out.